Effective Date: 4 May 2025
At Nightingale Nurses at Home (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or services.
1. What Information We Collect
- Personal Information: Name, email address, phone number, and any information you voluntarily submit via forms or email.
- Health Information: If provided for care services, we may collect sensitive health data with your consent.
- Website Usage Information: IP address, browser type, pages visited, time on site, and other data collected through cookies and analytics tools.
2. How We Use Your Information
- To provide and manage our in-home nursing services
- To respond to your enquiries and schedule services
- To improve website performance and user experience
- To comply with applicable laws and healthcare regulations
3. How We Store and Secure Your Information
We use secure systems to store your data and apply industry-standard security protocols. Information is stored in Australia or with trusted providers who comply with Australian Privacy Principles.
4. Sharing Your Information
We do not sell or rent your data. We may share it with:
- Our clinical and admin staff
- Third-party providers assisting with IT, analytics, or service delivery
- Government agencies or regulators when required by law
5. Access and Correction
You may request access to the personal information we hold and request corrections if the information is inaccurate or outdated.
Contact us at:
Email: enquire@nnah.com.au
Phone: 0428 660 992
6. Cookies, Tracking, and Analytics
We use cookies and third-party tracking tools to improve website performance and target our marketing. These include:
- Google Analytics – Site usage tracking
- Google Ads – Remarketing and performance measurement
- Google Tag Manager – Tag management
- Meta Pixel – Facebook/Instagram ad tracking (if applicable)
You can opt out or manage cookies through your browser settings or via the following:
7. Legal Basis for Processing Data
We process personal data under the following lawful bases:
- Consent – For contact and care enquiries
- Legitimate interest – Analytics and service improvement
- Contractual necessity – For delivering services
- Legal obligation – For regulatory or medical records compliance
8. Marketing Communications
We may contact you for service-related updates or newsletters. You can opt out anytime using the unsubscribe link or contacting us directly. We never sell your data.
9. Data Retention
We retain data only for as long as necessary to provide services and meet legal obligations. Data is securely deleted or anonymised when no longer required.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.